Frequently Asked Questions

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Cancellation

  • Group tour

    Over 120 days before commencement - 20% penalty (of the total trip cost is forfeited)
    120-90 days days before commencement - 30% penalty (of the total trip cost is forfeited)
    Less than 90 days before commencement - 100% of the total trip cost is forfeited

  • Private Tour

    Over 120 days before commencement - Refundable with No Penalty unless cancellations fees apply from the 3rd parties (i.e. flight tickets)
    120 - 90 days days before commencement - 10% penalty (of the total trip cost is forfeited)
    89-60 days before commencement - 50% penalty (of the total trip cost is forfeited)
    Less than 60 days before commencement - or no show - 100% of the total trip cost is forfeited

Payment

  • Group Tour

    30% Deposit upon Booking
    70% Balance is due 90 days prior to the tour commencement date or earlier

  • Private Tour

    30% Deposit upon Booking
    70% Balance is due 90 days prior to the tour commencement date or earlier

  • Deposit

    We are committed to providing you with the highest level and quality of service. In order to guarantee smooth travels, advance payment is advised.
    Once your itinerary is agreed, you will be requested to pay a deposit. The deposit amount (20-50% depending on a trip specification) and the time allowed to settle the balance owed may vary depending on your itinerary. The deposit is required to confirm your reservation.