Frequently Asked Questions

Who is World of Discoveries?
World of Discoveries (WOFDI) is a sports travel company founded in 2016 and based in Sydney, Australia, operated by Tawango Pty Ltd (ABN 39 616 347 150). We have hosted more than 10,000 travellers at major sporting events, with guests from the US, UK, Canada, Australia, New Zealand, Mexico, Argentina and beyond.
Can I trust you?
We are IATA certified (#96861903), an accredited i.s.t.a.a. member, and rated 4.9 on Trustpilot. We have offices on four continents and have been organising trips to major sporting events since 2016.
Are you affiliated with the event organisers?
No. We are an independent travel company and are not affiliated with any event organiser, governing body or official hospitality provider, unless specifically stated on the event page.
Which events do you organise trips to?
Our current packages include the 2027 Women’s World Cup in Brazil, the Champions League Final 2027 in Madrid, the Rugby 2027 World Cup in Australia, the 2028 Euro Cup in the UK and Ireland, the 2028 Los Angeles Summer Games, tennis Grand Slams, Grand Prix races and the French Alps Winter Games 2030.

How do I book?
Send us an enquiry through the website, or contact us by phone, email, SMS or WhatsApp. A travel planner will prepare a proposal for you. Your booking is confirmed once we issue an invoice and receive your deposit.
Can I pay in instalments?
Yes. Most packages are paid in stages: a deposit on booking and the balance in one or two later payments. The exact schedule is shown on each event page and in your invoice. For example, the 2027 Women’s World Cup is 30% on booking, 40% by 1 December 2026 and 30% by 1 March 2027.
Which payment methods do you accept?
Bank transfer and all major credit cards.
Will the price change after I book?
No. Once your booking is confirmed and we receive your deposit, the price in your invoice is guaranteed.

What if I need to cancel?
Cancellations must be made in writing. Deposits are non-refundable, and once the second payment is due, cancellation charges are 100% of the amounts paid and due. We strongly recommend travel insurance that covers cancellation, medical and emergency evacuation.
What if my team doesn’t qualify or gets knocked out?
For Follow Your Team packages booked as Early Birds, if your team does not qualify for the tournament, we refund the amounts paid. If your team qualifies and is later eliminated, your package goes ahead as booked and is not refundable.
What if the event is cancelled or postponed?
If we cancel your tour for reasons within our control, we refund all amounts paid. If an event is cancelled, postponed or moved because of force majeure or a decision of the organiser or authorities, we could only refund the amounts we can recover from suppliers and organisers.
Is travel insurance included?
No. Travel insurance is not included, and we recommend arranging it before you travel.

How can I reach you by email?
Booking inquiries only: go@wofdi.com, other questions team@wofdi.com
Do you have Whatsapp support line?
Yes. WhatsApp +1 551 210 8623
What's the best phone number to call you?
It depends on where you are based. from the USA +1 646 759 2860 from Australia +61 2 8261 0596 from the UK +44 204 572 9092 from Canada +1 877 713 2716 from New Zealand +64 9 888 9298 from Spain +34 965 020 862 from Argentina +54 11 5235 3765 from Mexico +52 559 337 2480

What are your office hours?
You can reach us any time. 24/7. 365 days a year.
Is the website chat a real person or a bot?
A real person, always — never a bot.

Will someone help us on the ground?
It depends on your package. Many of our group tours include an on-site team or tour director who travels with the group, and each tour page shows whether yours does. Whatever you book, our support line is available 24/7 by phone and WhatsApp throughout your trip.
Do I need a visa?
It depends on your passport and destination. You are responsible for valid passports, visas and entry authorisations, so please check the current rules before you book. Your travel planner can point you in the right direction.

What is included in a package?
It depends on the package, and each tour page lists exactly what is included. Most packages include hand-picked hotels, private airport transfers, ticket concierge service for your events, guided excursions, an on-site tour director and 24/7 support. Many also include a welcome party.
Do you offer group tours or private trips?
Do you offer group tours or private trips? Both. You can join a group of like-minded fans, or we can build a fully customised itinerary around your dates, events and budget.
Can I book a hotel only?
Yes, for some events. If you already have your tickets, we can arrange hotels, transfers and support without a full package.
Are international flights included in my travel package?
International flights are not included in our packages, but we can help you arrange them on request.
I’m travelling solo. Is that a problem?
Not at all. Many of our guests travel solo. On group tours, we can match you with another solo traveler to share a room.

Do you sell event tickets on their own?
No. Our ticket concierge service is part of a travel package, alongside hotels, transfers and on-ground support.
How do sport event tickets work?
Tickets are digital, and every event organiser has its own rules. Each one uses its own ticketing app, its own timeline for releasing tickets, its own way of transferring them between guests, and its own entry requirements at the venue. Seating categories, their boundaries and seat allocation are also set by the organiser, and your exact seats are known only once the tickets are released. Our ticket concierge service helps you with all of it. We explain how it works for your event, let you know when tickets are released, help you download them to the right app and answer your questions right up to the moment you’re through the gate.